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FAQs
Where are the overseas warehouses?
Coswheel currently has 3 overseas warehouses in the world, located in Poland, the United Kingdom and the United States. When you successfully purchase a Coswheel ebike, we will quickly arrange the transportation of the goods for you, and you will receive it within 7-10 working days.
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check ourShipping Policy for additional information regarding delivery locations and costs.
We highly recommend that you make no modifications if you are not familiar with the performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: euservice@coswheel.com
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